The Pathways team comprises experienced and qualified specialists, employed by the partner organisations and delivered from hubs around the city.


St Martins has over 45 years’ experience of supporting homeless people in Norfolk. The charity has several accommodation options, including the hostel at Bishopbridge House. They also have Under 1 Roof, a training centre on Westwick Street providing both short and longer term programmes focussing on mental health and wellbeing. Visit for more information.

City Reach provides NHS healthcare services for people who find it difficult to visit mainstream GP services. The service is provided for people who are homeless, those at risk of being homeless, sex workers, ex-offenders, substance mis-users, travellers and asylum seekers. Visit for more information.

The Feed supports people who have complex needs through the provision of training and guidance to help people get in to work. They have strong links to the large food, hospitality and retail industries in Norwich for people to gain experience and work. The Feed are Norwich Civic Charity of the Year 2018. Visit for more information.

A Norwich-based charity with two dedicated community support venues within areas of high deprivation and single occupancy council residential properties. Their team give information, advice and advocacy for clients as well as access to volunteering and work placement opportunities. Visit for more information.

A church and charity with more than 150-years’ experience of supporting people in need. In Norwich, The Salvation Army provides immediate support for homeless people. Pottergate ARC is a safe and welcoming drop-in centre that facilitates engagement with specialist support and offers refreshments, access to washing facilities and a compassionate advocacy service. Visit for more information.

Shelter advises on average 850 people per year in Norwich. They have 23 years’ experience of providing housing advice to people in the city. They operate a National Homelessness Advice service and 66% of interventions are related to multiple complex needs. Visit for more information.

YMCA Norfolk provides accommodation and support services to young people aged 16 – 25 in 113 units in Norwich. The charity builds on the strengths of each young person, engages them positively, then assists them through a pathway of housing options. Visit for more information.