Being Heard

 
 

Access to dentists

During July’s meeting our experts raised their frustrations of not being able to access a dentist. We identified a way of complaining.

Anyone can raise a concern or make a complaint. You can complain about NHS services or treatment you receive or you can complain on behalf of another person.

You can contact the ICB Complaints team by:

  • E-mail: nwicb.complaintsservice@nhs.net

  • In writing:  Complaints Manager, NHS Norfolk and Waveney Integrated Care Board, County Hall, Martineau Lane, Norwich, NR1 2DL

  • Telephone: 01603 595857 (This is an answer machine service. Please leave a message requesting a call back).

The NHS Norfolk and Waveney Integrated Care Board (ICB) investigates, records and responds to compliments, complaints, enquiries and concerns from patients and members of the public. This allows local issues and concerns to be shared and provides opportunity for learning alongside our colleagues at other service providers in Norfolk and Waveney.

New digital Stop smoking App

Get involved in creating a new NHS stop smoking app!

If you’re a smoker, ex-smoker, or a

non-smoker, your input could help to

create a new digital service.

Register your interest here to be

part of developing the look and feel

of the app:

nhs.welcomesyourfeedback.net/stopsmoking

Mental Health research

This research aims to consider how the NHS provides effective mental health interventions and support to patients experiencing multiple complexities including homelessness, poor mental health, physical health and substance use.

Questions to Consider, What mental Health care should be provided? What is the best way to deliver care and who is best to provide it? Is a specialist team required or can they be provided by mainstream services?

If you are interested in getting involved with this research please contact

jenny.walker@nsft.nhs.uk